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The Effect of Patient Arrival Time on Overall Wait Time and Utilization of Physician and Examination Room Resources in the Outpatient Urology Clinic
Joint Authors
Okotie, Onisuru T.
Patel, Neel
Gonzalez, Christopher
Source
Issue
Vol. 2008, Issue 2008 (31 Dec. 2008), pp.1-3, 3 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2008-12-15
Country of Publication
Egypt
No. of Pages
3
Main Subjects
Abstract EN
Introduction and objective.
We examined patient waiting times, physician utilization, and exam room utilization in order to identify process improvements that may improve patient satisfaction.
Methods.
Time patient arrived to clinic, time patient was placed in the exam room, time the physician arrived in the exam room, and time physician discharged the patient from the exam room were prospectively recorded for 226 outpatient visits.
Results.
Overall, 63.2% of patients were on time for their scheduled appointment with 14.8% patient “no-shows.” On-time patients were found to have a longer wait time once in the exam room for the physician than those that were late (14.8±9.2 minutes versus 11.0±8.4 minutes, P=.005); however, those patients spent a significantly longer time with the physician (10.7±6.0 minutes versus 8.9±5.8 minutes, P=.041).
Exam room utilization was lower for late patients (28.9% versus 44.7%, P=.03) with physician utilization lower in clinics with 3 or more late patients when compared to clinics with 2 or fewer (59.7% versus 68.7%, P=.004).
Conclusions.
Late patients had significantly less time with the physician than on-time patients.
Late patients also decreased the overall efficiency of the clinic; therefore, measures to reduce late patients are vital to improve clinic efficiency.
American Psychological Association (APA)
Okotie, Onisuru T.& Patel, Neel& Gonzalez, Christopher. 2008. The Effect of Patient Arrival Time on Overall Wait Time and Utilization of Physician and Examination Room Resources in the Outpatient Urology Clinic. Advances in Urology،Vol. 2008, no. 2008, pp.1-3.
https://search.emarefa.net/detail/BIM-477148
Modern Language Association (MLA)
Okotie, Onisuru T.…[et al.]. The Effect of Patient Arrival Time on Overall Wait Time and Utilization of Physician and Examination Room Resources in the Outpatient Urology Clinic. Advances in Urology No. 2008 (2008), pp.1-3.
https://search.emarefa.net/detail/BIM-477148
American Medical Association (AMA)
Okotie, Onisuru T.& Patel, Neel& Gonzalez, Christopher. The Effect of Patient Arrival Time on Overall Wait Time and Utilization of Physician and Examination Room Resources in the Outpatient Urology Clinic. Advances in Urology. 2008. Vol. 2008, no. 2008, pp.1-3.
https://search.emarefa.net/detail/BIM-477148
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-477148