The impact of perceived quality of the electronic cheque clearing service on the employees satisfaction in Jordanian Islamic banks
Other Title(s)
أثر الجودة المدركة لخدمة المقاصة الإلكترونية للشيكات على رضا العاملين في البنوك الإسلامية الأردنية
Dissertant
Thesis advisor
al-Dumur, Fayruz Muslih Muhammad
Comitee Members
al-Sukkar, Ahmad Salih
al-Shawawrah, Faysal Mahmud Muslim
Sallum, Adil Akram Raji
University
Mutah University
Faculty
Faculty of Business
Department
Department of Business Administration and Marketing
University Country
Jordan
Degree
Master
Degree Date
2014
English Abstract
-This study aims at investigating The Impact of Perceived Quality of the Electronic Cheque Clearing Service on the Employees' Satisfaction in Jordanian Islamic banks To achieve this aims the research investigated a set of factors : reliability, responsiveness, tangibility, privacy, employee satisfaction.
a questionnaires was developed and distributed to a sample of (150) respondents to collect primary data, and based on convenience sample the response rate was about furthermore, the finding were analyzed using the statistical package for social software (spss).The results indicate that there is a weak impact of the independent variable the applying ECC system (Reliability, Responsiveness, Tangibility and Privacy) on the dependent variable (Employees' Satisfaction) in Jordanian Islamic banks.
Against expectation, the results show that only Tangibility has a positive and significant relationship with Employees Satisfaction.
Based on the research findings and conclusions, a number of recommendations and future research suggestions were proposed such as : The researcher recommended that the head of banks should interest in providing their employees with the newest machines, tools and technological devices that fossilize and ease their work because of their impact on the employees' satisfaction as proved in this study.
Main Subjects
Financial and Accounting Sciences
Religion
Islamic Studies
Topics
- Banks
- Islam
- Financing
- Jordan
- Data processing
- Religious aspects
- Banking
- Cheques
- Islamic Banks
- Electronic banking services
- Clearing(Finance)
No. of Pages
64
Table of Contents
Table of contents.
Abstract.
Abstract in Arabic.
Chapter One : General framework.
Chapter Two : Theoretical framework and literature reviews.
Chapter Three : Study design and methodology.
Chapter Four : Data analysis and research findings discussion, implications and recommendations.
References.
American Psychological Association (APA)
al-Dumur, Lara Taha. (2014). The impact of perceived quality of the electronic cheque clearing service on the employees satisfaction in Jordanian Islamic banks. (Master's theses Theses and Dissertations Master). Mutah University, Jordan
https://search.emarefa.net/detail/BIM-556660
Modern Language Association (MLA)
al-Dumur, Lara Taha. The impact of perceived quality of the electronic cheque clearing service on the employees satisfaction in Jordanian Islamic banks. (Master's theses Theses and Dissertations Master). Mutah University. (2014).
https://search.emarefa.net/detail/BIM-556660
American Medical Association (AMA)
al-Dumur, Lara Taha. (2014). The impact of perceived quality of the electronic cheque clearing service on the employees satisfaction in Jordanian Islamic banks. (Master's theses Theses and Dissertations Master). Mutah University, Jordan
https://search.emarefa.net/detail/BIM-556660
Language
English
Data Type
Arab Theses
Record ID
BIM-556660
