Staff satisfaction at royal medical services in the Kingdom of Bahrain

Abstract EN

Aim : The aim of this study is to identify the factors affecting staff satisfaction at Royal Medical Services in the Kingdom of Bahrain.

Method : A questionnaire has been formulated and distributed among 1364 staffs who were available during the study period from 16-30 April 2005.

The questionnaire addresses personal characteristics data, and 54 statements related to two dimensions of staff satisfaction-Hygiene and motivating factors.

Satisfaction rates were measured by using 5-point Likert scale.

Date analyzed using SPSS version 11.01.

Result: The response of the hospital staff was 495 / 1364 (36.2 %).

Within this sample, the majority of the respondents were Bahrainis.

The female staff showed a higher response than males.

The majority of respondents were 20-30 year old 213 /492 (43.2 %), great number of them were nurses 294/491 (59.8%).

The majority of respondents 206/494 (41.7 %) had 1-5 years working experience in the Royal Medical Services.

In general, the staffs’ satisfaction with their job was 287 / 460 (62.4 %); the satisfaction rate was higher among the British, Somalis, Sudanese and Egyptian nationalities 18 / 20 (90 %) than Bahrainis 141/ 232 (60.7 %) and Indians 87/143 (60.8 %).

Male staff had higher satisfaction rate 48 / 65 (73.8 %) than female and those with higher qualifications had higher satisfaction rate 18 / 18 tab (100 %).

Heads of departments and physicians had more satisfaction rate, 6/7 (85.7 %) and 19/23 (82.6 %) respectively, but staffs were dissatisfied with their salary 1045/1455 (71.8 %), particularly the benefits that Royal Medical Services provides.

Conclusion : Overall, Royal Medical Services staffs are satisfied with their jobs, responsibility, supervision and inter-personal relationship.

However, there is room for improvement in a number of areas such as salary, recognition and advancements.