Service quality measurement in higher education : the case of Sudan University of Science and Technology
Author
Adam, Abd al-Muttalib Ibrahim Abd al-Rasul
Source
SUST Journal of Total Quality Management
Issue
Vol. 16, Issue 2 (31 Dec. 2015), pp.1-14, 14 p.
Publisher
Sudan University of Science and Technology Deanship of Scientific Research
Publication Date
2015-12-31
Country of Publication
Sudan
No. of Pages
14
Main Subjects
Business Administration
Educational Sciences
Topics
Abstract EN
Quality in education services is complex in its facets, largely undefined and unmeasured.
The main aim of this study was to examine and evaluate the applicability of the SERVQUAL instrument in measuring higher education quality in Sudan.
An evaluation of Service Quality attributes in higher education was conducted.
This study used a self-administered questionnaire adapted from the SERVQUAL model as a tool to get responses from the students.
Based on random sampling on 250 students employing a survey instruments that measure five dimensions of quality attributes, the main implication is that Sudan University of Science and Technology is currently providing good higher education service but is not meeting the overall expectations of its students, who are dissatisfied with the level of service quality offered to them.
Implication and limitation of the study are highlighted and further research discussions are suggested.
American Psychological Association (APA)
Adam, Abd al-Muttalib Ibrahim Abd al-Rasul. 2015. Service quality measurement in higher education : the case of Sudan University of Science and Technology. SUST Journal of Total Quality Management،Vol. 16, no. 2, pp.1-14.
https://search.emarefa.net/detail/BIM-655773
Modern Language Association (MLA)
Adam, Abd al-Muttalib Ibrahim Abd al-Rasul. Service quality measurement in higher education : the case of Sudan University of Science and Technology. SUST Journal of Total Quality Management Vol. 16, no. 2 (2015), pp.1-14.
https://search.emarefa.net/detail/BIM-655773
American Medical Association (AMA)
Adam, Abd al-Muttalib Ibrahim Abd al-Rasul. Service quality measurement in higher education : the case of Sudan University of Science and Technology. SUST Journal of Total Quality Management. 2015. Vol. 16, no. 2, pp.1-14.
https://search.emarefa.net/detail/BIM-655773
Data Type
Journal Articles
Language
English
Notes
Includes appendices : p. 12-14
Record ID
BIM-655773