The effect of knowledge management on organizational performance using the balanced scorecard perspectives : Jordanian private hospitals in the city of Amman : a case study
Other Title(s)
أثر إدارة المعرفة في الأداء التنظيمي باستخدام معايير بطاقة الأداء المتوازن : المستشفيات الخاصة الأردنية في مدينة عمان : دراسة حالة
Dissertant
Thesis advisor
Comitee Members
al-Dahiyat, Samir
Abd al-Qadir, Muhammad Ahmad
University
Middle East University
Faculty
Faculty of Business
Department
Department of Business Administration
University Country
Jordan
Degree
Master
Degree Date
2014
English Abstract
This study aims to measure the effect of Knowledge Management on Organizational Performance through the use of Balanced Scorecard Perspectives.
The study population consisted of (10) Jordanian Private Hospitals located in the city of Amman and whose capacity is 100 beds or more.
The study used the questionnaire as a primary tool in order to collect the primary data from the study sample.
Total number of respondents was 101 who work in three managerial levels.
The statistical analysis used SPSS Ver.
21 for testing the hypotheses through the multiple regression analysis.
The results showed that there was a significant statistical effect of Knowledge Management (Creation, Storage and Application) on Organizational Performance using the Balanced Scorecard Perspectives.
Also there was a significant statistical XI effect of Knowledge Management Creation on Organizational Performance using the Financial Perspective of the Balanced Scorecard, and there was a significant statistical effect of Knowledge Management Storage and Application on Organizational Performance using Customer Perspective of the Balanced Scorecard.
In addition to that there was a significant statistical effect of Knowledge Management Application on Organizational Performance using Internal Process Perspective of the Balanced Scorecard.
Finally, there was a significant statistical effect of Knowledge Management Creation and Application on Organizational Performance using the Learning Perspective of the Balanced Scorecard.
The researcher recommended private hospitals to pay more attention to knowledge management practices by holding training courses in how to exploit the knowledge available within the hospital.
Main Subjects
Topics
- Management
- Hospitals
- Knowledge management
- Case studies
- Jordan
- Amman
- Organizational learning
- Balanced scorecard
No. of Pages
113
Table of Contents
Table of contents.
Abstract.
Abstract in Arabic.
Chapter One : Study general framework.
Chapter Two : Theoretical framework and previous studies.
Chapter Three : Method and procedures.
Chapter Four : Analysis results and hypotheses testing.
Chapter Five : Conclusions and recommendations.
References.
American Psychological Association (APA)
al-Ghazi, Lubna Ibrahim. (2014). The effect of knowledge management on organizational performance using the balanced scorecard perspectives : Jordanian private hospitals in the city of Amman : a case study. (Master's theses Theses and Dissertations Master). Middle East University, Jordan
https://search.emarefa.net/detail/BIM-697522
Modern Language Association (MLA)
al-Ghazi, Lubna Ibrahim. The effect of knowledge management on organizational performance using the balanced scorecard perspectives : Jordanian private hospitals in the city of Amman : a case study. (Master's theses Theses and Dissertations Master). Middle East University. (2014).
https://search.emarefa.net/detail/BIM-697522
American Medical Association (AMA)
al-Ghazi, Lubna Ibrahim. (2014). The effect of knowledge management on organizational performance using the balanced scorecard perspectives : Jordanian private hospitals in the city of Amman : a case study. (Master's theses Theses and Dissertations Master). Middle East University, Jordan
https://search.emarefa.net/detail/BIM-697522
Language
English
Data Type
Arab Theses
Record ID
BIM-697522
