Determinants of students satisfaction with university portal services in Jordan

Other Title(s)

محددات رضا الطلبة عن خدمات البوابات الجامعية الإلكترونية في الأردن

Dissertant

Amir, Muhammad Khalil

Thesis advisor

Khraim, Hamzah Salim

Comitee Members

Shaltoni, Abd al-Munim
al-Budur, Lamis

University

Middle East University

Faculty

Faculty of Business

Department

Department of Business Administration

University Country

Jordan

Degree

Master

Degree Date

2012

English Abstract

The rapid growth and expansion of the Internet and new information technologies changed the way of delivering information and services.

These information and communication technologies' advancements offered universities huge opportunities for expansion, introduction of new services and development of both qualitatively and quantitatively.

As user's stratification is key in educational services and since university portals are the gateway for these services, this study sought to identify significant factors that influence student’s satisfaction with university portal in Jordan, and the degree of influence of these factors.

In this study established information quality, system quality, user's ability and educational services availability as factors influencing user's satisfaction.

The results of this study showed that system quality, user's ability and educational services availability influence student's satisfaction in Jordanian universities, while, information quality do not significantly influence students satisfaction.

Main Subjects

Educational Sciences
Information Technology and Computer Science

Topics

• Universities
• Educational technology
• Colleges
• Evaluation
• Jordan
• Web sites
• Customer services
• Consumer satisfaction

No. of Pages

78

Table of Contents

• APA
• MLA
• AMA

Language

English

Data Type

Arab Theses

Record ID

BIM-698198