A study on measuring service quality and student satisfaction in higher learning institutions empirical evidence from Arab Open University Jordan branch
Joint Authors
Bani Hani, Muhammad
Abu Sirdanh, Jamal
Source
International Arab Journal of E-Technology
Issue
Vol. 4, Issue 3 (31 Jan. 2017), pp.133-142, 10 p.
Publisher
Publication Date
2017-01-31
Country of Publication
Jordan
No. of Pages
10
Main Subjects
Social Sciences (Multidisciplinary)
Abstract EN
The aim of this study was to apply SERVQUAL model in the Jordan branch of Arab Open University in order to describe how students perceive service quality and whether they are satisfied with services offered, and to explore the effect of demographic factors on students’ satisfaction.
A structured questionnaire was developed and distributed to all university students, and the respondents is quoted around 62 % of popualtion.
The results of this study indicated that there was a positive and significant impact of the factors of empathy, assurance, responsiveness, reliability, curriculum on student satisfaction.
In term of demographic factors, the result showed that there was a positive and significant impact for some demographic factors (age, academic program, GPA) on student satisfaction.-
American Psychological Association (APA)
Bani Hani, Muhammad& Abu Sirdanh, Jamal. 2017. A study on measuring service quality and student satisfaction in higher learning institutions empirical evidence from Arab Open University Jordan branch. International Arab Journal of E-Technology،Vol. 4, no. 3, pp.133-142.
https://search.emarefa.net/detail/BIM-729430
Modern Language Association (MLA)
Bani Hani, Muhammad& Abu Sirdanh, Jamal. A study on measuring service quality and student satisfaction in higher learning institutions empirical evidence from Arab Open University Jordan branch. International Arab Journal of E-Technology Vol. 4, no. 3 (Jan. 2017), pp.133-142.
https://search.emarefa.net/detail/BIM-729430
American Medical Association (AMA)
Bani Hani, Muhammad& Abu Sirdanh, Jamal. A study on measuring service quality and student satisfaction in higher learning institutions empirical evidence from Arab Open University Jordan branch. International Arab Journal of E-Technology. 2017. Vol. 4, no. 3, pp.133-142.
https://search.emarefa.net/detail/BIM-729430
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references : p. 141-142
Record ID
BIM-729430