The impact of social intelligence on organizational conflict management strategies : a field study on Jordanian telecommunication companies
Other Title(s)
أثر الذكاء الاجتماعي في استراتيجيات إدارة الصراع التنظيمي : دراسة ميدانية في شركات الاتصالات الأردنية
Dissertant
Thesis advisor
Comitee Members
al-Smadi, Ziyad
Salih, Ahmad Ali
University
Middle East University
Faculty
Faculty of Business
Department
Department of Business Administration
University Country
Jordan
Degree
Master
Degree Date
2017
English Abstract
This study aims to investigate the impact of social intelligence on organizational conflict management strategies of Jordanian telecommunication companies.
In order to achieve the objectives of this study, the data were collected through answering questionnaires by using simple random for a sample whose size is 350 employees who are working at Jordanian telecommunication companies (Orange and Umniah).
In addition, the researcher used the Statistical Package for Social Science (SPSS) version (21) for descriptive and analytical statistics.
The study concluded that there is impact of social intelligence on organizational conflict management strategies in the Jordanian telecommunication companies.
Moreover, the results show that there is a strong impact among social intelligence variables (organizational awareness, social skills, empathy, situational awareness, situational response) on organizational conflict management strategies (integrating, obliging, dominating, avoiding, compromising).
This study recommends the organizations in Jordanian telecommunication sector (Orange and Umniah) to carry out of training to raise awareness of all employees in social intelligence.
In addition, the organizations have to encourage employees to exchange experiences that will reduce the conflict among themselves.
Finally, the study recommends studying the organizational conflict management strategies from other psychological entrances.
Main Subjects
Topics
No. of Pages
97
Table of Contents
Table of contents.
Abstract.
Abstract in Arabic.
Chapter One : General framework of the study.
Chapter Two : Literature review and previous studies.
Chapter Three : Methodology (method and procedures).
Chapter Four : Results and hypotheses testing.
Chapter Five : Results discussions, conclusion and recommendation.
References.
American Psychological Association (APA)
Sariyah, Rima Salim. (2017). The impact of social intelligence on organizational conflict management strategies : a field study on Jordanian telecommunication companies. (Master's theses Theses and Dissertations Master). Middle East University, Jordan
https://search.emarefa.net/detail/BIM-762771
Modern Language Association (MLA)
Sariyah, Rima Salim. The impact of social intelligence on organizational conflict management strategies : a field study on Jordanian telecommunication companies. (Master's theses Theses and Dissertations Master). Middle East University. (2017).
https://search.emarefa.net/detail/BIM-762771
American Medical Association (AMA)
Sariyah, Rima Salim. (2017). The impact of social intelligence on organizational conflict management strategies : a field study on Jordanian telecommunication companies. (Master's theses Theses and Dissertations Master). Middle East University, Jordan
https://search.emarefa.net/detail/BIM-762771
Language
English
Data Type
Arab Theses
Record ID
BIM-762771
