The impact of software quality assurance on incident management of information technology service management (ITSM) : a field study on website’s development companies in Jordan
Other Title(s)
أثر ضمان جودة البرمجيات على إدارة الحوادث كخدمة داعمة لإدارة خدمات تكنولوجيا المعلومات : دراسة ميدانية على شركات تطوير المواقع الإلكترونية الأردنية
Dissertant
Thesis advisor
Comitee Members
Nasir al-Din, Hibah Hasan O.
al-Kasasibah, Muhammad
University
Middle East University
Faculty
Faculty of Business
Department
Department of Business Administration
University Country
Jordan
Degree
Master
Degree Date
2017
English Abstract
This research aims at investigating the impact of software quality assurance on incident management of information technology service management (ITSM) in Jordanian websites development companies; the population of the study includes all employees working in websites development companies in Jordan.
(660) questionnaires were distributed on-line, only (264) questionnaire returned.
The researcher used descriptive study method and data collected from responses of the study questionnaire was used through Statistical Package for Social Science (SPSS).
The study explored number of important and significant results that can be summarized as follow: The study shows high impact of software quality assurance (software testing) on ITSM incident management in term of reducing system incident urgency and incident impact.
Based on study result and conclusions the following recommendations are suggested: Jordanian websites development companies are recommended to use automated testing rather than manual testing because of its accuracy and lower cost, also companies must rely continuously on customer’s feedback to improve websites services to ensure quality all the time, finally Jordanian websites development adopt incident management plan and it must be proportion with organizational realistic, achievable ,to deal with any incident appear
Main Subjects
Topics
No. of Pages
76
Table of Contents
Table of contents.
Abstract.
Abstract in Arabic.
Chapter One : General framework.
Chapter Two : Literature review and previous studies.
Chapter Three : Methods and procedures.
Chapter Four : Analysis of the results and hypothesis.
Chapter Five : Results, conclusions and recommendations.
References.
American Psychological Association (APA)
al-Shaykh, Fatin Umar. (2017). The impact of software quality assurance on incident management of information technology service management (ITSM) : a field study on website’s development companies in Jordan. (Master's theses Theses and Dissertations Master). Middle East University, Jordan
https://search.emarefa.net/detail/BIM-762882
Modern Language Association (MLA)
al-Shaykh, Fatin Umar. The impact of software quality assurance on incident management of information technology service management (ITSM) : a field study on website’s development companies in Jordan. (Master's theses Theses and Dissertations Master). Middle East University. (2017).
https://search.emarefa.net/detail/BIM-762882
American Medical Association (AMA)
al-Shaykh, Fatin Umar. (2017). The impact of software quality assurance on incident management of information technology service management (ITSM) : a field study on website’s development companies in Jordan. (Master's theses Theses and Dissertations Master). Middle East University, Jordan
https://search.emarefa.net/detail/BIM-762882
Language
English
Data Type
Arab Theses
Record ID
BIM-762882
