Measuring the quality of e-services and its impact on students satisfaction at Jordanian universities
Other Title(s)
قياس جودة الخدمات الإلكترونية و أثرها على رضا الطلبة في الجامعات الأردنية
Dissertant
al-Shamayilah, Harith Zuhayr Ahmad
Thesis advisor
Awwad, Muhammad Sulayman Uqlah
University
Mutah University
Faculty
Faculty of Business
Department
Department of Business Administration and Marketing
University Country
Jordan
Degree
Master
Degree Date
2012
English Abstract
This research aims at measuring the quality of E-Services and its impact on student satisfaction at Jordanian universities.
Toward this aim, a research model was developed and tested within the context of Jordanian universities.
A questionnaire consisting of 40 (likert) type items were distributed to a convenience sample of 755 respondents.
Primary data were collected from 703 students with a response rate of 90.7%.
SPSS package was used to determine if the quality of E-services dimensions (Website design, reliability, efficiency, responsiveness, ease of use, availability and privacy) has an impact on students’ satisfaction.
The results show that all of the E-services dimensions have an impact on student satisfaction expect for the dimension of ease of use.
In addition, the researcher presents some recommendations for universities to apply e-services quality dimensions through websites, and some suggestions for future research.
Main Subjects
Business Administration
Marketing
No. of Pages
63
Table of Contents
Table of contents.
Abstract.
Abstract in Arabic.
Chapter One : Theoretical background.
Chapter Two : Literature review and previous studies.
Chapter Three : Design and methodology.
Chapter Four : Findings of the study.
Chapter Five : Discussion of the findings and recommendations.
References.
American Psychological Association (APA)
al-Shamayilah, Harith Zuhayr Ahmad. (2012). Measuring the quality of e-services and its impact on students satisfaction at Jordanian universities. (Master's theses Theses and Dissertations Master). Mutah University, Jordan
https://search.emarefa.net/detail/BIM-793531
Modern Language Association (MLA)
al-Shamayilah, Harith Zuhayr Ahmad. Measuring the quality of e-services and its impact on students satisfaction at Jordanian universities. (Master's theses Theses and Dissertations Master). Mutah University. (2012).
https://search.emarefa.net/detail/BIM-793531
American Medical Association (AMA)
al-Shamayilah, Harith Zuhayr Ahmad. (2012). Measuring the quality of e-services and its impact on students satisfaction at Jordanian universities. (Master's theses Theses and Dissertations Master). Mutah University, Jordan
https://search.emarefa.net/detail/BIM-793531
Language
English
Data Type
Arab Theses
Record ID
BIM-793531
