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Obstacles to the adoption of self-service technology at Cairo international airport
Other Title(s)
معوقات تطبيق تكنولوجيا الخدمة الذاتية في مطار القاهرة الدولي
Author
Abd al-Hamid, Ghadah Muhammad Khayrah
Source
Journal of Association of Arab Universities for Tourism and Hospitality
Issue
Vol. 11, Issue 1 (30 Jun. 2014), pp.85-100, 16 p.
Publisher
Suez Canal University Faculty of Tourism and Hotels
Publication Date
2014-06-30
Country of Publication
Egypt
No. of Pages
16
Main Subjects
Information Technology and Computer Science
Abstract EN
Due to the advancement and proliferation of information and communication technologies in today's worM, self-service technology (SST) applications have become increasingly prevalent.
SST is a technology that enables users to produce a service independent of direct service employee involvement.
As more and more airlines have introduced technology-based self-check-in services, it has become increasingly important to understand the factors affecting airline passengers’ attitudes and intentions toward this new form of check-in services.
Therefore, this study aims at investigating passengers' intention toward using check-in kiosks and exploring the obstacles to applying self-service check-in kiosks at Cairo International Airport.
The field study is based on m-depth mterviews with 20 Executive directors of Cairo International Airport, Station directors, employees of Egypt Air, and 30 passengers at Cairo International Airport.
The results indicate that passengers are not commonly using Self-service check-in kiosks and had rejected the kiosks due to some obstacles.
Finally, this study suggests that airlines should persuade passengers to acquire a more positive attitude toward the new check-in kiosks.
Airlines also should implement incentive strategies to encourage passengers adopting the self-check-in service
American Psychological Association (APA)
Abd al-Hamid, Ghadah Muhammad Khayrah. 2014. Obstacles to the adoption of self-service technology at Cairo international airport. Journal of Association of Arab Universities for Tourism and Hospitality،Vol. 11, no. 1, pp.85-100.
https://search.emarefa.net/detail/BIM-813574
Modern Language Association (MLA)
Abd al-Hamid, Ghadah Muhammad Khayrah. Obstacles to the adoption of self-service technology at Cairo international airport. Journal of Association of Arab Universities for Tourism and Hospitality Vol. 11, no. 1 (Jun. 2014), pp.85-100.
https://search.emarefa.net/detail/BIM-813574
American Medical Association (AMA)
Abd al-Hamid, Ghadah Muhammad Khayrah. Obstacles to the adoption of self-service technology at Cairo international airport. Journal of Association of Arab Universities for Tourism and Hospitality. 2014. Vol. 11, no. 1, pp.85-100.
https://search.emarefa.net/detail/BIM-813574
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references : p. 95-100
Record ID
BIM-813574