Organizational commitment and job satisfaction in the hotel industry : a case study in KSA hotels

Abstract EN

Organizational coiranitment is defined as a psychological state that binds an employee to an organization.

There are three main forms of Organizational commitment: affective, continuance, and nonnative.

It has been linked to several issues related to the employee such as job satisfaction and turnover.

There are a limited number of empirical studies that link organizational commitment to job satisfaction in Middle East hotels.

Therefore, the purpose of this study is to explore organizational commitment of employees in Saudi hotels and its relation to their job satisfaction.

The study aims to examine the three forms of organizational commitment with job satisfaction.

The study used LaMastro’s (1999) instrument to measure organizational commitment, and the Minnesota Satisfaction Questionnaire (MSQ) to measure job satisfaction.

This paper is part of a project that was conducted in three five-star hotels in Saudi Arabia.

Out of 900 forms distributed, 528 forms were successfully filled out.

The study found that Affective Organizational Commitment is the most significant form of job satisfaction