The relationship between nonverbal communications of employees and guest satisfaction in hotels
Other Title(s)
العلاقة بين الاتصال غير الشفهي للعاملين و رضاء النزلاء في الفنادق
Source
Journal of Association of Arab Universities for Tourism and Hospitality
Issue
Vol. 10, Issue 2 (31 Dec. 2013), pp.127-138, 12 p.
Publisher
Suez Canal University Faculty of Tourism and Hotels
Publication Date
2013-12-31
Country of Publication
Egypt
No. of Pages
12
Main Subjects
Abstract EN
This paper aims to study the relationship between employees' nonverbal commutations and guests’ satisfaction.
Questionnaires were distributed to guests at five- star hotels in Hurgada.
The results showed that nonverbal commutations have significant effect on guest satisfaction especially smiling, eye contract, physical appearance and facial expressions that have the largest effect on satisfaction.
Based on these results, the study suggested some recommendations for hotels in order to pay more attention to nonverbal commutations in general and the previous types in particular
American Psychological Association (APA)
Abu al-Mati, Hanadi Muhammad. 2013. The relationship between nonverbal communications of employees and guest satisfaction in hotels. Journal of Association of Arab Universities for Tourism and Hospitality،Vol. 10, no. 2, pp.127-138.
https://search.emarefa.net/detail/BIM-828948
Modern Language Association (MLA)
Abu al-Mati, Hanadi Muhammad. The relationship between nonverbal communications of employees and guest satisfaction in hotels. Journal of Association of Arab Universities for Tourism and Hospitality Vol. 10, no. 2 (Dec. 2013), pp.127-138.
https://search.emarefa.net/detail/BIM-828948
American Medical Association (AMA)
Abu al-Mati, Hanadi Muhammad. The relationship between nonverbal communications of employees and guest satisfaction in hotels. Journal of Association of Arab Universities for Tourism and Hospitality. 2013. Vol. 10, no. 2, pp.127-138.
https://search.emarefa.net/detail/BIM-828948
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references : p. 136-137
Record ID
BIM-828948