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The effect of work stress on employees’ performance and satisfaction in fast food restaurants
Other Title(s)
أثر ضغوط العمل على أداء و رضا الموظفين في مطاعم الوجبات السريعة
Author
Source
Journal of Association of Arab Universities for Tourism and Hospitality
Issue
Vol. 10, Issue 2 (31 Dec. 2013), pp.139-151, 13 p.
Publisher
Suez Canal University Faculty of Tourism and Hotels
Publication Date
2013-12-31
Country of Publication
Egypt
No. of Pages
13
Main Subjects
Abstract EN
This paper aims to study the relationship between employees' nonverbal commutations and guests’ satisfaction.
Questionnaires were distributed to guests at five- star hotels in Hurgada.
The results showed that nonverbal commutations have significant effect on guest satisfaction especially smiling, eye contract, physical appearance and facial expressions that have the largest effect on satisfaction.
Based on these results, the study suggested some recommendations for hotels in order to pay more attention to nonverbal commutations in general and the previous types in particular.
American Psychological Association (APA)
Radwan, Hatim Radwan Ibrahim. 2013. The effect of work stress on employees’ performance and satisfaction in fast food restaurants. Journal of Association of Arab Universities for Tourism and Hospitality،Vol. 10, no. 2, pp.139-151.
https://search.emarefa.net/detail/BIM-828949
Modern Language Association (MLA)
Radwan, Hatim Radwan Ibrahim. The effect of work stress on employees’ performance and satisfaction in fast food restaurants. Journal of Association of Arab Universities for Tourism and Hospitality Vol. 10, no. 2 (Dec. 2013), pp.139-151.
https://search.emarefa.net/detail/BIM-828949
American Medical Association (AMA)
Radwan, Hatim Radwan Ibrahim. The effect of work stress on employees’ performance and satisfaction in fast food restaurants. Journal of Association of Arab Universities for Tourism and Hospitality. 2013. Vol. 10, no. 2, pp.139-151.
https://search.emarefa.net/detail/BIM-828949
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references : p. 149-151
Record ID
BIM-828949