Evaluating the effects of occupational burnout on employees job satisfaction levels in five-star hotels

Abstract EN

The main aim of this study is to determine the levels of job satisfaction and occupational burnout of employees in five- star hotels and to declare the relationship between them.

Occupational burnout, in particular, has been popular field of research to appear with increasing frequency in job satisfaction.

Boring and highly stressed work environment, long and intensive work hours, problems and policies of low-wage employment in hotel industry, attitudes and behaviors of executives and managers towards employees have all increased the appearing probability of job burnout in tourism industry.

Job satisfaction is one’s own positive, negative and/or neutral emotions; feelings and thoughts towards the business and the results emerged from these emotions on people.

Those considered in of this study are employees working at five-star hotels.

In the study, the differences of hotel workers’ opinions toward the job satisfaction and job burnout by demographic characteristics were analyzed using t-test and analysis of variance (ANOVA).

In addition, correlation and regression analysis has been conducted to determine the relationship between occupational burnout and job satisfaction levels.

According to the results of correlation and regression analysis, it is found out that occupational burnout level has a significant effect on job satisfaction level of the employees.