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Customer satisfaction comparison between Islamic and conventional banks : case study of Qatari banks
Other Title(s)
مستوى رضا العملاء في البنوك الإسلامية مقارنة مع نظيرتها التقليدية : دراسة حالة المصارف القطرية
Joint Authors
Source
Journal of King Abdulaziz University : Islamic Economics
Issue
Vol. 31, Issue 2 (31 Jul. 2018), pp.17-32, 16 p.
Publisher
King Abdulaziz University Scientific Publishing Center
Publication Date
2018-07-31
Country of Publication
Saudi Arabia
No. of Pages
16
Main Subjects
Financial and Accounting Sciences
Abstract EN
This paper examines customer satisfaction in Islamic banks in Qatar in comparison with their conventional counterpart.
It is an attempt to investigate whether Islamic banks have overcome the obstacle of being relatively new; whether they have started providing satisfying services to their customers or whether they act as taking advantage of their customers’ needs for Islamic finance products and treat them as captive clients who resort to Islamic banks for religious reasons.
The research queries needed to be answered by the bank’s customers themselves to test their view of the services they get.
A comprehensive comparative questionnaire was formulated.
Responses from the questionnaire and other data collected from banks’ websites, personal interviews, etc., were analyzed.
The paper conducted cross-sector comparisons of Islamic and conventional banking as well as individual comparisons between banks.
Analysis of these results, computing averages and comparing them at the level of each bank as well as at the sectoral level between Islamic banks and conventional banks, was conducted.
Through this, the paper attempts to uncover banks’ performance and find out all areas of improvements that the Islamic and conventional banks need to work on
American Psychological Association (APA)
Ahmad, Umniyah& Qahf, Mundhir. 2018. Customer satisfaction comparison between Islamic and conventional banks : case study of Qatari banks. Journal of King Abdulaziz University : Islamic Economics،Vol. 31, no. 2, pp.17-32.
https://search.emarefa.net/detail/BIM-837661
Modern Language Association (MLA)
Ahmad, Umniyah& Qahf, Mundhir. Customer satisfaction comparison between Islamic and conventional banks : case study of Qatari banks. Journal of King Abdulaziz University : Islamic Economics Vol. 31, no. 2 (Jul. 2018), pp.17-32.
https://search.emarefa.net/detail/BIM-837661
American Medical Association (AMA)
Ahmad, Umniyah& Qahf, Mundhir. Customer satisfaction comparison between Islamic and conventional banks : case study of Qatari banks. Journal of King Abdulaziz University : Islamic Economics. 2018. Vol. 31, no. 2, pp.17-32.
https://search.emarefa.net/detail/BIM-837661
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references : p. 30
Record ID
BIM-837661