The effect of airport and in-flight service quality on customer satisfaction
Other Title(s)
أثر خدمات المطار و الخدمات على الطائرة على رضاء العملاء
Joint Authors
Jamal al-Din, Nansi Muhammad Fawzi
Badr al-Din, Raghdah Muhammad
Hasan, Suzan Bakri
Source
International Journal of Heritage, Tourism, and Hospitality
Issue
Vol. 10, Issue 1 (31 Mar. 2016), pp.1-19, 19 p.
Publisher
Fayoum University Faculty of Tourism and Hotels
Publication Date
2016-03-31
Country of Publication
Egypt
No. of Pages
19
Main Subjects
Abstract EN
The study aims to evaluate the airline service quality dimensions during the travel cycle perceived with the respect to passenger's needs, and to determine which passengers’ perceived service quality dimensions have a positive influence on customer satisfaction.
Therefore, this paper will evaluate the airline service quality, the customer satisfaction with airport and on board services by a survey.
American Psychological Association (APA)
Badr al-Din, Raghdah Muhammad& Hasan, Suzan Bakri& Jamal al-Din, Nansi Muhammad Fawzi. 2016. The effect of airport and in-flight service quality on customer satisfaction. International Journal of Heritage, Tourism, and Hospitality،Vol. 10, no. 1, pp.1-19.
https://search.emarefa.net/detail/BIM-861915
Modern Language Association (MLA)
Badr al-Din, Raghdah Muhammad…[et al.]. The effect of airport and in-flight service quality on customer satisfaction. International Journal of Heritage, Tourism, and Hospitality Vol. 10, no. 1 (Mar. 2016), pp.1-19.
https://search.emarefa.net/detail/BIM-861915
American Medical Association (AMA)
Badr al-Din, Raghdah Muhammad& Hasan, Suzan Bakri& Jamal al-Din, Nansi Muhammad Fawzi. The effect of airport and in-flight service quality on customer satisfaction. International Journal of Heritage, Tourism, and Hospitality. 2016. Vol. 10, no. 1, pp.1-19.
https://search.emarefa.net/detail/BIM-861915
Data Type
Journal Articles
Language
English
Record ID
BIM-861915
