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Evaluating human resources practices in resort hotels during recession periods
Joint Authors
Atif, Ahmad Muhammad
Muhammad, Hani Isam al-Din
Source
Journal of Association of Arab Universities for Tourism and Hospitality
Issue
Vol. 14, Issue 2 (31 Dec. 2017), pp.158-168, 11 p.
Publisher
Suez Canal University Faculty of Tourism and Hotels
Publication Date
2017-12-31
Country of Publication
Egypt
No. of Pages
11
Main Subjects
Economics & Business Administration
Abstract EN
This study aimed to assess the human resources practices adopted by a number of five-star hotels in Marsa Alam and Dahab during times of recession.
Employee satisfaction is a significant challenge to human resource management (HRM) especially during valley periods.
As a result of the revolution of the 25th of January 2011, employee satisfaction has decreased significantly due to hotels’ low occupancy rates that resulted in decreased salaries.
To achieve the aim of the research, two research tools were used embracing the questionnaire and the interview.
Fifty six questionnaires were completed by employees in a number of five-star resort hotels in Marsa Alam and Dahab, five properties in each to identify human resource practices experienced by them.
On the other hand, ten managers were interviewed in the same hotels to identify their perspectives regarding human resources practices towards employees dining recession periods.
Research findings revealed the importance of developing employee loyalty and training programs to maintain high performance levels during recession.
Doing this could lead to customer satisfaction, repeat business, and improved profitability.
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American Psychological Association (APA)
Muhammad, Hani Isam al-Din& Atif, Ahmad Muhammad. 2017. Evaluating human resources practices in resort hotels during recession periods. Journal of Association of Arab Universities for Tourism and Hospitality،Vol. 14, no. 2, pp.158-168.
https://search.emarefa.net/detail/BIM-866272
Modern Language Association (MLA)
Muhammad, Hani Isam al-Din& Atif, Ahmad Muhammad. Evaluating human resources practices in resort hotels during recession periods. Journal of Association of Arab Universities for Tourism and Hospitality Vol. 14, no. 2 (Dec. 2017), pp.158-168.
https://search.emarefa.net/detail/BIM-866272
American Medical Association (AMA)
Muhammad, Hani Isam al-Din& Atif, Ahmad Muhammad. Evaluating human resources practices in resort hotels during recession periods. Journal of Association of Arab Universities for Tourism and Hospitality. 2017. Vol. 14, no. 2, pp.158-168.
https://search.emarefa.net/detail/BIM-866272
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references : p. 166-167
Record ID
BIM-866272