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Patient satisfaction with services in King Abdulaziz University Dental Hospital
Other Title(s)
رضى المرضى عن الخدمات في مستشفى الأسنان بجامعة الملك عبد العزيز
Joint Authors
Sanadi, Amal Muhammad
al-Hazimi, Nadiyah
Hamid, Muhammad Tharwat
Najib, Ghadah Husayn
al-Nuwaysir, Abir Muhammad
Source
Journal of King Abdulaziz University : Medical Sciences
Issue
Vol. 23, Issue 2 (30 Jun. 2016), pp.21-28, 8 p.
Publisher
King Abdulaziz University Scientific Publishing Center
Publication Date
2016-06-30
Country of Publication
Saudi Arabia
No. of Pages
8
Main Subjects
Sociology and Anthropology and Social Work
Abstract EN
Patient satisfaction levels in any health institute are a key performance indicator of quality health care.
We constructed a 36-item questionnaire and distributed it over a three-month period (from February to April 2014) to 301 patients treated in various departmental clinics at King Abdulaziz University Dental Hospital.
The survey addressed satisfaction with facilities, helpfulness of the staff , progress of treatment, quality of care and treatment with dignity and compassion.
Patients were overall satisfi ed with the treatment received (84.1%), with particular satisfaction for doctors and faculty supervisors being courteous (73.4%, and 61.0%, respectively), and addressing their concern (54.3% and 60.0%, respectively).
Dissatisfaction was found with the patient relations’ attitude (48.2%) and professionalism (49.6%), and the majority of patients claimed to be very unsatisfi ed with the referral system (69.0%) and the diffi culty in contacting the clinics (72.0%).
The results of the present study revealed that King Abdulaziz University Dental Hospital provides quality dental services to its patients and there is an overall high rate of patient satisfaction for the treatment and services rendered by the institute.
However there are still issues and some concerns such as patient relation communication skills and referral system professionalism that have to be addressed in order to improve the patient experience
American Psychological Association (APA)
Najib, Ghadah Husayn& Hamid, Muhammad Tharwat& al-Nuwaysir, Abir Muhammad& Sanadi, Amal Muhammad& al-Hazimi, Nadiyah. 2016. Patient satisfaction with services in King Abdulaziz University Dental Hospital. Journal of King Abdulaziz University : Medical Sciences،Vol. 23, no. 2, pp.21-28.
https://search.emarefa.net/detail/BIM-904028
Modern Language Association (MLA)
Najib, Ghadah Husayn…[et al.]. Patient satisfaction with services in King Abdulaziz University Dental Hospital. Journal of King Abdulaziz University : Medical Sciences Vol. 23, no. 2 (Jun. 2016), pp.21-28.
https://search.emarefa.net/detail/BIM-904028
American Medical Association (AMA)
Najib, Ghadah Husayn& Hamid, Muhammad Tharwat& al-Nuwaysir, Abir Muhammad& Sanadi, Amal Muhammad& al-Hazimi, Nadiyah. Patient satisfaction with services in King Abdulaziz University Dental Hospital. Journal of King Abdulaziz University : Medical Sciences. 2016. Vol. 23, no. 2, pp.21-28.
https://search.emarefa.net/detail/BIM-904028
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references : p. 26-27
Record ID
BIM-904028