E-Service Quality and Attracting staff behavior towards optimal utilization : a case study of Al-Aqsa University-Gaza

Other Title(s)

جودة الخدمة الإلكترونية و جذب سلوك الموظفين نحو الاستخدام الأمثل : دراسة لجامعة الأقصى-غزة

Joint Authors

Yusuf, Yusuf A.
Mashmish, Ashraf M.

Source

Journal of Financial, Accounting and Managerial Studies

Issue

Vol. 6, Issue 1 (30 Jun. 2019), pp.381-400, 20 p.

Publisher

Université Larbi Ben M'hidi Oum El Bouaghi Laboratoire COFIFAS

Publication Date

2019-06-30

Country of Publication

Algeria

No. of Pages

20

Main Topic

Educational Sciences
Information Technology and Computer Science

Topics

Abstract EN

Optimal utilization behaviors (OUB) denote suitable and favorable usage of al-Aqsa University website services by employees.

the purpose of this study is to identify the e-service quality dimensions and to examine the effect of these dimensions of (OUB).

The primary data of e-SQ and OUB wer gathered from 161 administrative and academic staff of al-Aqsa university in Gaza.

the data analysis and results were analyzed by IBM SPSS 20 statistical software.

the results finding indicated that the important e-service dimensions of al-Aqsa university in Gaza strip are website design, website efficiency, information quality, information security, responsiveness, and services fulfillment.

the results of pearson correlation analysis indicates that there is a positive relationship between these dimensions and optimal utilization behaviors.

moreover, the stepwise regression indicated that only three dimensions(information quality, security, and services fulfillment) have positive effects on OUB.

based on these results, the study recommends increasing attention to the quality of university electronic services, especially the quality and security of information.

American Psychological Association (APA)

Yusuf, Yusuf A.& Mashmish, Ashraf M.. 2019. E-Service Quality and Attracting staff behavior towards optimal utilization : a case study of Al-Aqsa University-Gaza. Journal of Financial, Accounting and Managerial Studies،Vol. 6, no. 1, pp.381-400.
https://search.emarefa.net/detail/BIM-907811

Modern Language Association (MLA)

Yusuf, Yusuf A.& Mashmish, Ashraf M.. E-Service Quality and Attracting staff behavior towards optimal utilization : a case study of Al-Aqsa University-Gaza. Journal of Financial, Accounting and Managerial Studies Vol. 6, no. 1 (Jun. 2019), pp.381-400.
https://search.emarefa.net/detail/BIM-907811

American Medical Association (AMA)

Yusuf, Yusuf A.& Mashmish, Ashraf M.. E-Service Quality and Attracting staff behavior towards optimal utilization : a case study of Al-Aqsa University-Gaza. Journal of Financial, Accounting and Managerial Studies. 2019. Vol. 6, no. 1, pp.381-400.
https://search.emarefa.net/detail/BIM-907811

Data Type

Journal Articles

Language

English

Notes

Includes bibliographical references : p. 397-400

Record ID

BIM-907811