أثر ممارسات إدارة الموارد البشرية على تحقيق رضا العاملين في شركات الاتصالات الأردنية

Other Title(s)

The impact of human resources management practices on the satisfaction of employees in Jordanian telecommunication companies

Dissertant

فرحان، عبد المهيمن سمير عبود

Thesis advisor

عطياني، مراد سليم

University

Isra University

Faculty

Faculty of Business

Department

Business Administration Department

University Country

Jordan

Degree

Master

Degree Date

2019

English Abstract

This aim of this study is to measure the impact of human resources management practices, which consist of (Job Planning, Selection, Compensation, Training, and Performance Appraisal) on employee satisfaction working in Jordanian Telecommunication Companies.

The study population consisted of all employees working in the Jordanian Telecommunication Companies.

A Convenience sample consist of (312) employee working in all different management level of the three telecom companies (Zain, Orange, and Omniah).

The study used descriptive and analytical approach.

The researcher develop a special questionnaire consist of (44) statement as a tool to collect the data from the study sample.

Many of statistical methods were used such as the means, standard deviation, one sample (t) test and multiple and simple regression analysis.

According to the data analysis, the most important result reached in this study that there is a statistically significant impact of human resources management practices (job planning, selection, compensation, training, and performance appraisal) on employee satisfaction working in Jordanian Telecommunication Companies.

At the end of this study the researcher, recommend that the Jordanian telecom companies should enhance all human resources practices in order to achieve more employee satisfaction.

Main Subjects

Business Administration

Topics

• Personnel management
• Jordan
• Consumer satisfaction
• Telecommunications companies

No. of Pages

103

Table of Contents

• APA
• MLA
• AMA

Language

Arabic

Data Type

Arab Theses

Record ID

BIM-962462