Servant leadership and its impact in reducing social loafing, test of the moderating role of organizational happiness : a field study on the private hospitals in Amman

Other Title(s)

القيادة الخادمة و أثرها في الحد من التكاسل الاجتماعي، اختبار الدور المعدل للسعادة المنظمية : دراسة ميدانية في المستشفيات الخاصة في عمان

Dissertant

Hijazin, Arij Fayiq

Thesis advisor

Salih, Ahmad Ali

University

Middle East University

Faculty

Faculty of Business

Department

Department of Business Administration

University Country

Jordan

Degree

Master

Degree Date

2020

English Abstract

The study aims to recognize the impact of servant leadership on social loafing, with existence of organizational happiness as a moderator variable.

The field of this study was private hospitals in the city of Amman.

This study was applied on private hospitals in the city of Amman, and the population of study community who consists of workers in the profession of nursing in the mentioned hospitals and their number is (4,727).

The sample of this study was selected using the Systematic Random Method and the total sample size of this study was (357) field nurses.

A questionnaire was used as the main research tool for collecting data, and out of the total (360) distributed questionnaires, (289) were accepted, which represent (% 81) of the total distributed questionnaires.

The collected Data was analyzed by a set of statistical methods, (Means, Standard Deviations, Cronbach’s Alpha, T-test, Confirmatory Factor Analysis (CFA), Exploratory Factor Analysis (EFA), Pearson Correlation Coefficient, Skewness and Kurtosis Coefficients, Kolmogorov-Smirnov, VIF, Tolerance, Structured Equation Model (SEM) using SMART-PLS 3 software, and Hierarchical Integration Regression).

The study concluded that servant leadership has negative impact on social loafing, and that the organizational happiness as a moderator increases the negativity of the impact of servant leadership on social loafing in private hospitals in the city of Amman.

This means that increasing the practices of servant leadership has an influential contribution to reducing social loafing behaviors, and entering organizational happiness, will increase the negativity influences, which decreasesthe behaviors of social loafing, and having both servant leadership and organizational happiness is better than the servant leadership only, because organizational happiness increases the strength of the negative relationship.

The study presented the following recommendations for hospitals administration and decision makers: 1.

Work on notice-hidden and unobservable behavior (social loafing) between nurses, as lack of interest in work, hiding behind other’s efforts, because Nurses roles are important and significant as it influences patients’ care.

Through establishing serious rules, clarify the expected performance according to job descriptions, adopt a fair salary system and determine coordination mechanisms between different units.

2.

Increase focus on servant leadership, since it reflects on nurses’ behavior, to increase team work, creativity, innovation, and satisfaction.

Allow sufficient time for doctors and nurses to develop their capabilities, having doctors go beyond selfinterest for the good of the group, giving time to help colleagues, and take into consideration the ethical consequences of decisions.

3.

Give more attention to complaints and ways to solve them which helps nurses to feel a sense of belonging, which facilitates work flow and productivity, and reduces turnover to retain committed nurses, creates a positive learning environment, develops social personality, discuss issues relating to nurses complaints, and encourage hospitals invests in it nurses.

Main Topic

Business Administration

Topics

No. of Pages

128

Table of Contents

Table of contents.

Abstract.

Abstract in Arabic.

Chapter One : Background of the study.

Chapter Two : Theoretical framework and previous studies.

Chapter Three : Study methodology (method and procedures).

Chapter Four : Study results and hypothesis test.

Chapter Five : Result discussion, conclusion and recommendation.

References.

American Psychological Association (APA)

Hijazin, Arij Fayiq. (2020). Servant leadership and its impact in reducing social loafing, test of the moderating role of organizational happiness : a field study on the private hospitals in Amman. (Master's theses Theses and Dissertations Master). Middle East University, Jordan
https://search.emarefa.net/detail/BIM-970908

Modern Language Association (MLA)

Hijazin, Arij Fayiq. Servant leadership and its impact in reducing social loafing, test of the moderating role of organizational happiness : a field study on the private hospitals in Amman. (Master's theses Theses and Dissertations Master). Middle East University. (2020).
https://search.emarefa.net/detail/BIM-970908

American Medical Association (AMA)

Hijazin, Arij Fayiq. (2020). Servant leadership and its impact in reducing social loafing, test of the moderating role of organizational happiness : a field study on the private hospitals in Amman. (Master's theses Theses and Dissertations Master). Middle East University, Jordan
https://search.emarefa.net/detail/BIM-970908

Language

English

Data Type

Arab Theses

Record ID

BIM-970908