The impact of enterprise resource planning (ERP)‎ system usage on supply chain integration at Jordanian pharmaceutical manufacturing organizations in Amman

Other Title(s)

أثر استخدام نظام تخطيط موارد المؤسسات على تكامل سلسلة التوريد في شركات صناعة الأدوية الأردنية في عمان

Dissertant

Sanduqah, Samar Ahmad Salamah

Thesis advisor

al-Sharbati, Abd al-Aziz Ahmad

University

Middle East University

Faculty

Faculty of Business

Department

Department of Business Administration

University Country

Jordan

Degree

Master

Degree Date

2020

English Abstract

Purpose: This study aims to investigate the impact of (ERP) system usage on supply chain integration at Jordanian pharmaceutical manufacturing organizations in Amman.

Methodology: To realize the purpose, this study has used the descriptive and cause-effect method.

The study population consisted of managers who are working at the three levels of management at Jordanian pharmaceutical manufacturing organizations (JPMOs) totaling (350) managers.

Participants in the study were chosen randomly to form a sample size of (183) managers who are working at the different JPMOs’ functions, which including the human resource dept., customer relationships dept., financial dept., inventory dept., production dept., operations and quality dept., also supply chain dept.

After confirming the normality, validity, and reliability of the study tool, then a descriptive analysis carried out, and the correlation between variables checked.

Finally, the impact of ERP system has tested by multiple regressions.

Findings: The most important results that were reached in this study were: ERP system affects supply chain integration in JPMOs.

ERP system affects integration with suppliers in JPMOs.

ERP system affects internal processes integration in (JPMOs).

ERP system affects integration with customer in (JPMOs).

Recommendations: The results of the study lead to the recommendation that JPMOs must invest in consolidating their relations with suppliers through a comprehensive integration and partnership.

In addition, JPMOs’ management is recommended to pay higher attention to the development processes of supply chain integration skills, which will be reflected in maximizing the supply chain management performance

Main Topic

Business Administration

Topics

No. of Pages

86

Table of Contents

Table of contents.

Abstract.

Abstract in Arabic.

Chapter One : Introduction.

Chapter Two : Theoretical and conceptual framework and literature review.

Chapter Three : Study methodology (methods and procedures).

Chapter Four : Data analysis.

Chapter Five : Results' discussion and recommendations.

References.

American Psychological Association (APA)

Sanduqah, Samar Ahmad Salamah. (2020). The impact of enterprise resource planning (ERP) system usage on supply chain integration at Jordanian pharmaceutical manufacturing organizations in Amman. (Master's theses Theses and Dissertations Master). Middle East University, Jordan
https://search.emarefa.net/detail/BIM-970917

Modern Language Association (MLA)

Sanduqah, Samar Ahmad Salamah. The impact of enterprise resource planning (ERP) system usage on supply chain integration at Jordanian pharmaceutical manufacturing organizations in Amman. (Master's theses Theses and Dissertations Master). Middle East University. (2020).
https://search.emarefa.net/detail/BIM-970917

American Medical Association (AMA)

Sanduqah, Samar Ahmad Salamah. (2020). The impact of enterprise resource planning (ERP) system usage on supply chain integration at Jordanian pharmaceutical manufacturing organizations in Amman. (Master's theses Theses and Dissertations Master). Middle East University, Jordan
https://search.emarefa.net/detail/BIM-970917

Language

English

Data Type

Arab Theses

Record ID

BIM-970917