The role of reliability and tangiblity in increasing the competitiveness of commercial banks in Algeria : case study at commercial banks in Algeria

Joint Authors

Abd al-Hafiz, Husam al-Din
Bubayah, Husayn

Source

Revue des Sciences Economiques, de Gestion et Sciences Commerciales

Issue

Vol. 13, Issue 2 (s) (31 Aug. 2020), pp.51-60, 10 p.

Publisher

Mohamed Boudiaf-Masila University Faculty of Economic Commercial and Management Sciences

Publication Date

2020-08-31

Country of Publication

Algeria

No. of Pages

10

Main Subjects

Financial and Accounting Sciences

Topics

Abstract EN

The aim of this study is to emphasize the important role of the reliability and tangibility dimension, which are considered to be one of the most important dimensions of the quality of the banking service in terms of impact and increase of competitiveness in Algerian commercial banks, by caring for the customer who is the most important and dynamic element in commercial banks, We tested reliability and tangibility by doing two hypothesis tests based on a questionnaire that was answered by 128 customers in several banks located in Algeria.

Finally, we found that reliability, tangibility has a positive impact on the competitiveness of Algerian commercial banks.

American Psychological Association (APA)

Abd al-Hafiz, Husam al-Din& Bubayah, Husayn. 2020. The role of reliability and tangiblity in increasing the competitiveness of commercial banks in Algeria : case study at commercial banks in Algeria. Revue des Sciences Economiques, de Gestion et Sciences Commerciales،Vol. 13, no. 2 (s), pp.51-60.
https://search.emarefa.net/detail/BIM-987221

Modern Language Association (MLA)

Abd al-Hafiz, Husam al-Din& Bubayah, Husayn. The role of reliability and tangiblity in increasing the competitiveness of commercial banks in Algeria : case study at commercial banks in Algeria. Revue des Sciences Economiques, de Gestion et Sciences Commerciales Vol. 13, no. 2 (Special Issue) (2020), pp.51-60.
https://search.emarefa.net/detail/BIM-987221

American Medical Association (AMA)

Abd al-Hafiz, Husam al-Din& Bubayah, Husayn. The role of reliability and tangiblity in increasing the competitiveness of commercial banks in Algeria : case study at commercial banks in Algeria. Revue des Sciences Economiques, de Gestion et Sciences Commerciales. 2020. Vol. 13, no. 2 (s), pp.51-60.
https://search.emarefa.net/detail/BIM-987221

Data Type

Journal Articles

Language

English

Notes

Includes bibliographical references : p. 58-60

Record ID

BIM-987221