The role of reliability and tangiblity in increasing the competitiveness of commercial banks in Algeria : case study at commercial banks in Algeria
Joint Authors
Abd al-Hafiz, Husam al-Din
Bubayah, Husayn
Source
Revue des Sciences Economiques, de Gestion et Sciences Commerciales
Issue
Vol. 13, Issue 2 (s) (31 Aug. 2020), pp.51-60, 10 p.
Publisher
Mohamed Boudiaf-Masila University Faculty of Economic Commercial and Management Sciences
Publication Date
2020-08-31
Country of Publication
Algeria
No. of Pages
10
Main Subjects
Financial and Accounting Sciences
Topics
Abstract EN
The aim of this study is to emphasize the important role of the reliability and tangibility dimension, which are considered to be one of the most important dimensions of the quality of the banking service in terms of impact and increase of competitiveness in Algerian commercial banks, by caring for the customer who is the most important and dynamic element in commercial banks, We tested reliability and tangibility by doing two hypothesis tests based on a questionnaire that was answered by 128 customers in several banks located in Algeria.
Finally, we found that reliability, tangibility has a positive impact on the competitiveness of Algerian commercial banks.
American Psychological Association (APA)
Abd al-Hafiz, Husam al-Din& Bubayah, Husayn. 2020. The role of reliability and tangiblity in increasing the competitiveness of commercial banks in Algeria : case study at commercial banks in Algeria. Revue des Sciences Economiques, de Gestion et Sciences Commerciales،Vol. 13, no. 2 (s), pp.51-60.
https://search.emarefa.net/detail/BIM-987221
Modern Language Association (MLA)
Abd al-Hafiz, Husam al-Din& Bubayah, Husayn. The role of reliability and tangiblity in increasing the competitiveness of commercial banks in Algeria : case study at commercial banks in Algeria. Revue des Sciences Economiques, de Gestion et Sciences Commerciales Vol. 13, no. 2 (Special Issue) (2020), pp.51-60.
https://search.emarefa.net/detail/BIM-987221
American Medical Association (AMA)
Abd al-Hafiz, Husam al-Din& Bubayah, Husayn. The role of reliability and tangiblity in increasing the competitiveness of commercial banks in Algeria : case study at commercial banks in Algeria. Revue des Sciences Economiques, de Gestion et Sciences Commerciales. 2020. Vol. 13, no. 2 (s), pp.51-60.
https://search.emarefa.net/detail/BIM-987221
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references : p. 58-60
Record ID
BIM-987221