The impact of fintech on financial performance and client's satisfaction evidence from egyptian banking sector

Abstract EN

Banking performance cannot be good without the Banking clients' satisfaction.

The study investigates the impact of FinTech on financial performance and client satisfaction.

A sample of seven banks represented in Egyptian banks over the period from 2016 to 2020, in addition to 396 banking clients.

Finally, the study found a significant impact both of "banking investments on FinTech" and "number of Fitch's drives" on the rate of return on bank assets under the types of ownership (Domestic/Foreign/Mix) as a control variable.

In addition to the significant impact of FinTech service characteristics on bank clients' satisfaction.

Egyptian banks should consider financial technology as one of the tools of non-price competition that works to support the competitive position of the bank that agree with (Kemunto, and Kagiri, 2018; Chen et.

al.

2021).

In addition, the study recommends expanding studies related to the regulatory aspects of financial technology, which is known as RegTech.