Measuring the outcomes of training programs in the Egyptian hotels : an analytical study

Abstract EN

Training occupies a basic element in the regulatory from of industrial organization including hotels to participate in preparing qualifying and developing their abilities and skills.

The aim of the study was to measure the outcomes of the training programs in Egyptian hotels by identifying the opinions and attitudes of the employees of the food and beverage service before and after obtaining the training programs using a set of variables that reflect the effects and returns of the training from the point of view of the employees.

Based on this, the study seeks to develop a specific model to evaluate the training returns.

It can also be used to analyze all activities and plans related to human resource development.

Therefore, the philosophy of this study depends on measuring the outcomes of training on a model of advanced scientific methods in this field, For example (Kirk Patrick model) and its use in measuring the return on training whether these benefits are tangible in functional performance or intangible in job performance directly.

A self-administered questionnaire was used as data collection tools.

The questionnaires were distributed to a sample of hotels employees in Cairo working in food and beverage service areas in order to investigate their perceptions towards training program that obtained to measuring the outcomes of training programs.

A major contribution of this study is to develop a practice model for hotel managers in order to measure the outcomes of training program to improve service quality and thus achieve customer and staff satisfaction and loyalty in hotels.