The use of simulation for evaluating branchless banking servicing opportunities via cell phones : a case study on Palestine Islamic Bank
Other Title(s)
استخدام المحاكاة لتقييم فرص تقديم خدمات بنكية من خلال الهواتف الخلوية : دراسة حالة على البنك الإسلامي الفلسطيني
Dissertant
Thesis advisor
University
Islamic University
Faculty
Faculty of Commerce
Department
Department of Business Administration
University Country
Palestine (Gaza Strip)
Degree
Master
Degree Date
2008
English Abstract
Mobile Financial Services (MFS) are new phenomena in the world of Mobile Commerce which helps customers to interact with a bank via a mobile device and makes banking virtually anywhere on a real-time basis a reality.
This study investigates the impact of adopting MFS applications on minimizing service channels costs, improving the performance of servicing levels, and providing new sources of revenue for Palestine Islamic Bank (PIB) in Khanyounis.
In this study, two types of models to analyze and evaluate the impact of adopting banking servicing opportunities via cell phones are presented.
The first is a simulation model used for shedding some light on which input parameters (factors) are most important and how they affect the responses of interest.
The second depends on the outputs of simulation for finding the optimum combinations of input parameters by following Response Surface Methodology (RSM) as an optimization technique and assuming that certain level of customers representing the early adopters are will to used MFS.
Arena 7.
01 simulation software is used for developing and running the simulation experiment and Design Experts 7.1 statistical package is used for constructing RSM plots and optimizing the input parameters.
This work demonstrated that MFS can help financial institutions and banks in Palestine to improve customers' service, reduce total service costs for costly branch offices by migrating transactions away from the bank, in addition for providing the possibility of generating revenues.
The study emphasized that Palestinian banks must learn from successful stories around the world, taking into consideration the need to find new methods for payments and money withdrawals as to overcome the difficulties appeared in Gaza Strip area for the supply of Israeli Shekels, US Dollars and Jordanian Dinars used for dayto-day transactions which caused many difficulties for both customers and banks
Main Subjects
Financial and Accounting Sciences
Topics
- Banks
- Islam
- Research and development
- Simulation methods
- Palestine
- Mobile phones
- Religious aspects
- Banking
- Banking services
- Financial services industry
- Islamic Banks
- Customer services
- Palestine Islamic Bank
No. of Pages
151
Table of Contents
Abstract.
Table of contents.
Chapter 1 : Introduction.
Chapter 2 : Mobile financial services overview.
Chapter 3 : Simulation modeling.
Chapter 4 : Research methodology and design.
Chapter 5 : Research analysis and findings.
Chapter 6 : Conclusions and recommendations.
American Psychological Association (APA)
al-Astal, Ashraf Yasin. (2008). The use of simulation for evaluating branchless banking servicing opportunities via cell phones : a case study on Palestine Islamic Bank. (Master's theses Theses and Dissertations Master). Islamic University, Palestine (Gaza Strip)
https://search.emarefa.net/detail/BIM-300287
Modern Language Association (MLA)
al-Astal, Ashraf Yasin. The use of simulation for evaluating branchless banking servicing opportunities via cell phones : a case study on Palestine Islamic Bank. (Master's theses Theses and Dissertations Master). Islamic University. (2008).
https://search.emarefa.net/detail/BIM-300287
American Medical Association (AMA)
al-Astal, Ashraf Yasin. (2008). The use of simulation for evaluating branchless banking servicing opportunities via cell phones : a case study on Palestine Islamic Bank. (Master's theses Theses and Dissertations Master). Islamic University, Palestine (Gaza Strip)
https://search.emarefa.net/detail/BIM-300287
Language
English
Data Type
Arab Theses
Record ID
BIM-300287
