قياس آثار الرضا : ربط العملاء و الموظفين و الأداء المالي للشركة

Origional Title

Measuring the effects of satisfaction : linking customers, employees, and firm financial performance.

Original URL

http://search.proquest.com/docview/304989359

Dissertant

دوتسون، جيفري ب.

Thesis advisor

اللنبي، جريج م.

Study Problem

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Study Methodology

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Study Results

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Degree Date

2009

University

The Ohio State University

University Country

United States

Degree

Ph.D.

Data Type

International Theses

Language

Arabic

Main Subjects

Marketing

Topics

• Reviews
• Customer services
• Consumer satisfaction

Subject Keywords

• الأداء المالي
• تسويق الخدمات
• رضا العميل

Record ID

BIM-344614