الصلات بين سمات جودة الخدمة، و قيمة العملاء، و رضا العملاء و ولائهم، في سياق التجزئة المصرفية الإندونيسية
Origional Title
The linkages among service quality attributes, customer value, customer satisfaction, and customer loyalty in Indonesian retail banking settings.
Original URL
http://search.proquest.com/docview/304909157
Dissertant
Thesis advisor
Study Problem
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Study Methodology
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Study Results
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Degree Date
2006
University
Nova Southeastern University
Faculty
H. Wayne Huizenga School of Business and Entrepreneurship
University Country
United States
Degree
Ph.D.
Data Type
International Theses
Language
Arabic
Main Subjects
Topics
Subject Keywords
- إندونيسيا
- التسويق
- القطاع المصرفي
- الولاء
Record ID
BIM-348298