Evaluation of service quality dimensions in higher education institutions : the case of Sudan University of Science and Technology

Abstract EN

The aim of this study was to examine the service quality dimensions in higher education in Sudan.

A variety of Service Quality dimensions has been examined.

This study used a self-administered questionnaire adapted from the SERVQUAL model as a tool to get responses from the students.

Based on random sampling on 250 students employing a survey instruments that measure five dimensions of quality attributes, the main implication is that all the five dimensions of service quality are a negative, meaning students are not satisfied with the service delivered by Sudan University of science and Technology (SUST).

Implications and limitations of the study are highlighted and further research discussions are suggested.