Evaluation of service quality dimensions in higher education institutions : the case of Sudan University of Science and Technology
Author
Adam, Abd al-Muttalib Ibrahim Abd al-Rasul
Source
SUST Journal of Total Quality Management
Issue
Vol. 16, Issue 1 (30 Jun. 2015), pp.46-61, 16 p.
Publisher
Sudan University of Science and Technology Deanship of Scientific Research
Publication Date
2015-06-30
Country of Publication
Sudan
No. of Pages
16
Main Subjects
Business Administration
Educational Sciences
Topics
Abstract EN
The aim of this study was to examine the service quality dimensions in higher education in Sudan.
A variety of Service Quality dimensions has been examined.
This study used a self-administered questionnaire adapted from the SERVQUAL model as a tool to get responses from the students.
Based on random sampling on 250 students employing a survey instruments that measure five dimensions of quality attributes, the main implication is that all the five dimensions of service quality are a negative, meaning students are not satisfied with the service delivered by Sudan University of science and Technology (SUST).
Implications and limitations of the study are highlighted and further research discussions are suggested.
American Psychological Association (APA)
Adam, Abd al-Muttalib Ibrahim Abd al-Rasul. 2015. Evaluation of service quality dimensions in higher education institutions : the case of Sudan University of Science and Technology. SUST Journal of Total Quality Management،Vol. 16, no. 1, pp.46-61.
https://search.emarefa.net/detail/BIM-652055
Modern Language Association (MLA)
Adam, Abd al-Muttalib Ibrahim Abd al-Rasul. Evaluation of service quality dimensions in higher education institutions : the case of Sudan University of Science and Technology. SUST Journal of Total Quality Management Vol. 16, no. 1 (2015), pp.46-61.
https://search.emarefa.net/detail/BIM-652055
American Medical Association (AMA)
Adam, Abd al-Muttalib Ibrahim Abd al-Rasul. Evaluation of service quality dimensions in higher education institutions : the case of Sudan University of Science and Technology. SUST Journal of Total Quality Management. 2015. Vol. 16, no. 1, pp.46-61.
https://search.emarefa.net/detail/BIM-652055
Data Type
Journal Articles
Language
English
Notes
Includes appendices : p. 59-61
Record ID
BIM-652055