Politeness strategies in hotel service encounters in Jordan : giving directives
By: Rababiah, Mahmud; al-Zubi, Shadha; al-Masri, Muhammad…[et al.]. Association of Arab Universities Journal for Arts. Vol. 18, no. 1 (Apr. 2021), pp.319-340, 22 p.
Subjects: Employees; Etiquette; Hotel industry; Jordan; Service industries